Frequently Asked Questions,
Process & Terms of Business.

In this section you should find the answers to all of your questions, from 
'How to place an Order'...to 'What deposit do I pay?' 
... and 'Can I cancel my order?'.

Q&A format shown below or click on the link for a downloadable version.
If after reading this section you still have unanswered questions, please feel free to contact us (e-mail / write / telephone) and we will help in anyway we can.

Q) How do I place an order?
A) You simply browse through our many designs, then contact us via email us or telephone.

Q) How much do samples cost?

A) We offer a free sample service for couples who attend a free consultation at the studio. (consultations MUST be booked in advance)

Q) Will my stationery exactly match my signed proof?
A) Yes, so check it carefully.  However, as all stationery is handmade the design may vary slightly.  This will be kept to a minimum. 

Q) Why do I need to give so much time?

A) This will allow time for you to order any samples, place your final order, sign and return proofs, and commencement of your order to take place. 

Q) Is it possible to have certain stationery item sent out to me first?
A) We can split your order so you will receive you Save the Date and Invitations first.  Save the Date cards can be sent out to you within 2 weeks of receiving your signed proof, to allow you to post them out A.S.A.P. (if required).  Along with your Invitations, these items will give you a good idea of your final numbers.  This could save you time and money when ordering your remaining stationery (place cards, menu's, order of service etc.).  However, it is your responsibility to allow plenty of time for this.  

Q) Can anybody have Express Service?

A) We reserve the right to withdraw this service.  We will inform you on application if this applies to your order.  As all items are handmade, we will not risk substandard work, of which we are sure you will appreciate. 

Q) Can I simply copy / recreate your designs?
A) All artwork and designs belong to and remain the property of Silver Birch Designs. We trust that our clients will honour this and respect our designs.