Due to the nature of our work it is vital that ALL items are proof read by you
to eliminate any errors during the printing process. Please be aware that we cannot be held responsible for any customer errors, including errors once the proof has been approved.
It is your responsibility to check proofs carefully and let us know if you wish us to alter any information. In the unlikely event that SBD should make an error, we will always do everything we can to rectify the problem.
All artwork and designs remain the property of SBD. Please do not attempt to reproduce our work in any format without prior permission.
Our designs our developed very carefully
and often over many hours to suit the individual needs of our customers.
If you have any further questions or concerns please email us directly at
We are here to help and make the experience of ordering your wedding stationery an exciting,
in the lead up to the big day!
Privacy and Data Protection (GDPR Laws)
Here at Silver Birch Designs we will never share any personal information with outside parties. However, please note: We do always photograph our work and will feature it on social media / website once we have permission for invitations and after the big day for 'on the day' collections. If you are not happy with this please just let us know. We also take requests to hide all personal info. (e.g. address / phone number).
We do love to share our work though
to serve as inspiration for others!
Again, if you do not wish us to do this,
please just let us know!
Full payment is due prior to any production taking place. This allows us to order any items required to complete your order. We also take non refundable deposit payments to secure production dates. The deposit is deducted from final balance of which is payable just prior to printing and production. This allows us to manage our diary and keep orders running to schedule. Payments are made by BACS (or paypal, fees must be covered by customer) and all information will be provided in the form of invoices and receipts for your own records.
SBD will do our utmost to ensure we provide you with the highest quality product. However, we are only human, and all items are handmade to order! In the unlikely event that you are not satisfied with our product, please contact us immediately. If the problem is due to an error on our part we will always do what we can to rectify it. This may also include reprinting items.
Deposits are non refundable.
In the event of a cancellation for whatever reason, once production date has arrived and payment has been received,
refunds will be at the discretion of SBD depending on the stage of the order progress.
We want all of our customers to enjoy their experience of working with us.
We pride ourselves in working together and will always put you first.
You should find everything you need on this page but if you have any further questions or concerns
you know where we are!
Happy to help in any way we can.